Shinetheme Support Center

We will do our best to assist you with any issues related to our themes and plugins.

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We’re in GMT +7 and we aim to answer all questions within 24 hours (Monday – Friday). In some case, the waiting time can be extended to 48 hours . Support requests sent during weekend or public holiday will be processed on next Monday or the next business day.

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Dear Customers,

For speed up response and management purpose which could bring greater experiences for all customers we are now decided to update some features in support system here:

- The system always displays the earliest posted tickets on top until it’s have been resolved or closed.

- After 5 days from the date we responded to your ticket if we do not receive any of your replies as confirmation then the ticket will be closed manually.

We hope that you get this information and we both can help each other to control, manage and resolve all of the tickets better.

Thank You and Best Regards!